North Design does not offer returns or exchanges for products or services unless:
To be eligible for a return or exchange, the item must:
If you believe your order qualifies for a return or exchange, please contact our customer support team within 48 hours of receiving your order.
Once your request is reviewed and approved, we will provide instructions on how and where to return the item. Returns sent without prior approval may not be accepted.
For all return or exchange requests, please contact us using the contact details provided on our website.
If your item is:
If your exchange request is approved, North Design will replace the eligible item with the correct product, subject to stock availability.
Refunds are only applicable where a replacement cannot be provided or where North Design approves a refund after inspection.
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed using your original payment method. Please note that the time required for the refund to appear in your account depends on your bank or payment provider.
The following items are not eligible for return or refund unless they arrive damaged or incorrect:
North Design is a trusted supplier of signage materials, printing equipment, and digital display solutions, helping businesses enhance branding and advertising with high-quality and reliable products.
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